Refund Policy

In effect from 5 September 2026.

Any charge, refunded in full, within 7 days of being made. You do not have to say why, and nobody will try to talk you out of it.

How to ask

Email support@pollenstack.com from the address on your account and say you would like a refund. That is the whole process — there is no form, no exit survey, and no offer of a discount to sit through first.

What happens

• The charge goes back to the card that paid it, in full.
• We start it within two working days. Your bank usually takes a further five to ten to show it.
• The subscription ends when the refund is issued, since the period it paid for is being returned.
• Nothing you have written is deleted. Your posts, drafts and voice profile stay in the account.

Posts you have already scheduled are held by our delivery provider and will still go out unless you cancel them. Cancel anything you do not want published before you write to us, or say so in the email and we will take care of it.

The trial

Every new account starts with a 3-day trial on the Agent plan. Cancel before it ends and there is no charge, so there is nothing to refund. The first charge is the one that lands when the trial converts — and that charge is refundable on the same terms as any other.

After 7 days

Cancel whenever you like and you keep access until the end of the period you have paid for; we do not refund the unused part of a period as a matter of course. But if the service failed you — posts that did not publish, an outage on our side, something charged that should not have been — write to us anyway. A policy is a floor, not a ceiling, and being right about the small print is not worth having someone leave feeling cheated.

Consumer rights

This policy is in addition to whatever rights you have as a consumer where you live, and does not replace them.